My browser won’t display
pages from
the IMS website, how can I fix this?
I can enter my login details but can't
login, how can I fix this?
How do I delete my temporary
internet files?
Login
Problems
My browser
won’t display pages from the IMS website, how can I fix this?
Some
Internet Service Providers (ISP's) are a little different in that not only do
they give you access to the internet, they also supply you with their own
browser software. A browser is the piece of software that is used to display
the pages of the internet on your computer, AOL’s is a
little different to most and some people find that this can make things a
little confusing.
Problems
can occur if the technology of the ISP's browser software is not compatible
with the internet technology that some websites
(including the IMS website) uses and it is possible that some team members may
experience problems displaying the IMS website if they use a browser other than
Internet Explorer. (Internet Explorer is the default Microsoft browser
installed with Windows and is the browser that the majority of ISP's use).
AOL
is one example of an ISP that has developed its own browser software to use
instead of Internet
Explorer.
IMS do not support any Internet service
providers or browser software packages. However in order to access all of the
features on the IMS websites we recommend using Microsoft Internet Explorer
version 5.5 or above.
If
you are using an ISP that uses its own unique browser software (such as AOL),
you can still use Internet Explorer to display the pages of the IMS website. To
do this simply connect to the internet in your usual way, then minimise your
ISP browser page, and open Internet Explorer by clicking the blue 'e' icon on
your desktop (if the blue 'e' is not displayed on your desktop, locate Internet
Explorer via the Start>Programs menu).
Once
Internet Explorer has opened simply type the IMS website address
(www.ukims.co.uk) into the white bar near the top of the screen next to where
it says 'Address' and press enter. This will then use
Internet Explorer to display the pages of the IMS website but your computer will
still access the internet using your existing ISP.
If
you do not have Internet Explorer or wish to download an updated copy of
Internet Explorer for free, visit the Internet Explorer section of the
Microsoft website at www.microsoft.com/ie
I can enter my
login details but can't log in, how can I fix this?
There are several possible situations
that can cause login problems. Please try the solutions detailed below, however
if you are still experiencing problems after trying these then please don’t
hesitate to give the Support Team a call.
Unfortunately
due to the technology that the IMS website utilises, it is not possible to
login from Apple Mac computers at this time, and to access the IMS website you
will need to use a PC.
We do not support any Internet service
providers or browser software packages. However in order to access all of the
features on the IMS websites we recommend using Microsoft Internet Explorer
version 6.0. If you would like to check which version of Internet explorer you
are using, click the Help tab on the browser toolbar, and then click the 'About
Internet Explorer' option.
If
you are using an Internet Service Provider (ISP) that uses its own unique
browser software (such as AOL), you can still use Internet Explorer to access
the IMS website. To do this simply connect to the internet in your usual way,
then minimise your ISP browser page, and open Internet Explorer by clicking the
blue 'e' on your desktop. (Please see 'Problem 4 - AOL & NTL' below for
more info).
To
download an updated copy of Internet Explorer for free, visit the Internet
Explorer section of the Microsoft website at www.microsoft.com/ie
IMPORTANT
NOTE
Once
you have downloaded the latest version of Microsoft Internet Explorer it is
important that you read and apply the solution to 'Problem 5 – Internet Explorer
version 6.0' that is included below.
If
you have a fire wall installed on your computer and are having problems logging
on to the IMS website you may need to check the Script Blocking settings within
the firewall. For some firewall systems these will need to be disabled to allow
some of the hidden scripts to run that are an essential part of the logging on
process.
The
"Ad Blocking" feature within the latest versions of Norton Internet
Security can also occasionally cause problems when either logging in to the IMS
website (only a blank screen appears after entering log in details) or when
trying to upload the results of completed calls (the "Complete My
Calls" window does not Pop up). If you have
Norton Internet Security installed on your computer and find that this is the
case, then this feature can be disabled by following the instructions below:
1. Open Norton Internet Security,
2. Click on Add Blocking
3. Click on Configure
4. Remove the tick in the "Turn on Pop Up Window Blocking" option.
5. Click OK
Visit
the IMS website at www.ukims.co.uk, click on 'login' on the main menu and then
click on the word 'here' where it appears on the text 'Can't remember your
password? Click here'. By entering your email address this will send you
an email which includes your current username and password.
Using the username and password from the email try logging
in again, entering the details exactly as they appear on the email. One common
mistake is using a letter instead of a number, or vice versa (e.g. typing '1'
instead of 'I' etc).
Every
time you visit a web page your computer will store temporary files in its
memory to try and speed up the time it takes to display the page if you visit
it again. However over time this can cause a number of problems if your
computer has old versions of a page stored in its memory or if a large amount
of pages are stored.
If
you have old data stored
in the temporary internet files on your computer it may occasionally prevent
you from either logging on successfully to the IMS website, or will cause your
computer to display an old version of a web page that it has stored in its
memory, rather than downloading a new updated version from the internet.
Therefore,
if you are having problems reaching our website, having problems logging in or
reaching pages successfully, or if you think you are not seeing an up to date
version of one of the pages, please follow the instructions below:
1.
On your computer click 'Start >
Settings > Control Panel' and then double click 'Internet Options'. Or if
you use Internet Explorer, open your browser and on the grey bar at the top
select 'Tools > Internet Options'.
2.
On Internet Options box that opens up,
click on the 'General' tab.
3.
In the section middle section entitled
'Temporary Internet Files' click the 'Delete files' button.
4.
On the pop-up box click the 'delete all
offline content' checkbox, and click OK.
5. It
may take a few minutes to delete all of your temporary files if this has not
been done for some time.
Problem 4 - AOL & NTL
Some
Internet Service Providers (ISP's) are a little different in that not only do
they give you access to the internet, they also supply you with their own
browser software. A browser is the piece of software that is used to display
the pages of the internet on your computer, AOL’s is a little different to most
and some people can find that this can make things a little confusing.
Problems
can occur if the technology of the ISP's browser software is not compatible
with the internet technology that the some websites (including the IMS website)
uses and it is possible that some team members may experience problems
displaying the IMS website if they use a browser other than Internet Explorer.
(Internet Explorer is the default Microsoft browser installed with Windows and
is the browser that the majority of ISP's use).
AOL
is one example of an ISP that has developed its own browser software to use
instead of Internet
Explorer.
IMS do not support any Internet service
providers or browser software packages. However in order to access all of the
features on the IMS websites we recommend using Microsoft Internet Explorer
version 5.5 or above.
If
you are using an ISP that uses its own unique browser software (such as AOL),
you can still use Internet Explorer to display the pages of the IMS website. To
do this simply connect to the internet in your usual way, then minimise your
ISP browser page, and open Internet Explorer by clicking the blue 'e' icon on
your desktop (if the blue 'e' is not displayed on your desktop, locate Internet
Explorer via the Start>Programs menu).
Once
Internet Explorer has opened simply type the IMS website address
(www.ukims.co.uk) into the white bar near the top of the screen next to where
it says 'Address' and press enter. This will then use
Internet Explorer to display the pages of the IMS website but your computer
will still access the internet using your existing ISP.
If
you do not have Internet Explorer or wish to download an updated copy of
Internet Explorer for free, visit the Internet Explorer section of the
Microsoft website at www.microsoft.com/ie
Please
try this solution if you are using Microsoft Internet Explorer version 6.0. If
you are unsure of which version you are using, open Internet Explorer and click
the Help>About Internet Explorer on the top toolbar.
There is a problem with the privacy
settings within Internet Explorer 6 that can cause some people to experience
problems when trying to login to the IMS website. This problem
doesn’t occur for everyone but if you do have login problems after installing
IE6, to solve the problems all you need to do is to add the IMS website as a
trusted site.
To do this simply
complete the following steps:
1.
Open your browser (just like you would do
if you were going to go onto the Internet), click the work 'Tools' on the
toolbar at the top of the screen and select 'Internet Options'.
2.
Once the Internet Options box appears,
click the tab marked 'Security', click on the trusted sites icon and click the
button that says 'Sites…'
3.
Make sure the box next to the statement
'require server verification (https:) for all sites in this
zone' does NOT have a tick in it.
4.
Type the IMS website address
(http://www.ukims.co.uk) in to the space provided (under the words 'Add this
web site to the zone'), then click OK and then click OK again.
You may then need to close your
browser and re-open it and/or restart your computer for the changes to take
effect.
How do I
delete my temporary internet files?
Every
time you visit a web page your computer will store temporary files in its
memory to try and speed up the time it takes to display the page if you visit
it again. However over time this can cause a number of problems if your
computer has old versions of a page stored in its memory or if a large amount
of pages are stored.
If
you have old data stored
in the temporary internet files on your computer it may occasionally prevent
you from either logging on successfully to the IMS website, or will cause your
computer to display an old version of a web page that it has stored in its
memory, rather than downloading a new updated version from the internet.
Therefore,
if you are having problems reaching our website, having problems logging in or
reaching pages successfully, or if you think you are not seeing an up to date
version of one of the pages, please follow the instructions below:
1.
On your computer click 'Start >
Settings > Control Panel' and then double click 'Internet Options'. Or if
you use Internet Explorer, open your browser and on the grey bar at the top
select 'Tools > Internet Options'.
2.
On Internet Options box that opens up,
click on the 'General' tab.
3.
In the section middle section entitled
'Temporary Internet Files' click the 'Delete files' button.
4.
On the pop-up box click the 'delete all
offline content' checkbox, and click OK.
5. It
may take a few minutes to delete all of your temporary files if this has not
been done for some time.