Mystery Shopping is the ultimate tool to evaluate and improve your compliance and levels of customer service . Mystery shopping can also be used to give you key insight into the performance of your competitors.
Mystery shopping your business is now more important then ever as the UK economy has fallen into recession. Customers are continually being more selective with where they spend their money due to the current financial climate, therefore providing them with excellent service at the point of purchase is essential to retain their business and increase their repeat business. In addition to this it will also enable you to improve your customer service levels in order to acquire spend from new customers.
Providing mystery shopping services is a key element of our business and we offer our clients bespoke programmes to suit their needs. These programmes can:
· Identify how your staff perform against your customer service expectations
· Identify areas where staff training may need to be focused
· Evaluate the general upkeep of your branches and in-store presentation
· Provide you with the opportunity to reward staff for strong performance and promote constant improvement
Mystery shopping is also perfect for checking the compliance of your outlets with reference to legal issues (are your staff members asking for proof of age identification or providing receipts), point of sale compliance (is the correct POS sited in your outlets) and any other compliance levels you want to check (such as are your staff wearing the correct uniform and name badges).
For more information on how we can provide you with a bespoke solution please click here to contact our sales team.
If you are a small business looking to conduct mystery shopping then please click here to find out about our upcoming new service offering known as MysteryShopMyBusiness.com. If you’re between the ages of 18-20 and would like to become a challenge 21 mystery shopper then please visit www.oldenough2drink.co.uk